Andrew quickly identified the needs of Austcover and was able to carefully match these needs with Commander’s product profile
If we lost the Network, thousands of people would not be working as efficiently as possible. Downtime for systems which were originally down more than three hours a week, are now limited to just two minutes.
Moving from 98% to up to 99.9% availability, uptime issues have gone away from our operational agenda,” says Thompson.
Near continuous availability has eliminated planned and unplanned downtime, resulting in greater productivity for Regis.
We find Vocus are responsive and quick to react when we do have anything go wrong. For example, a while ago we had a bushfire burn through a fibre cable, and everything went down at one of our locations. They had it up and running again within eight hours.
I am quick to complain when something goes wrong, but am also quick to say thanks when something good goes our way.
The tech that was onsite yesterday was just so helpful and not only sorted the few things we had/needed changed, but also fixed the line that was causing trouble in Proshop and identified that the problem had actually been caused by previous technician and was never going to be able to be fixed without someone caring enough to look properly.
If this is the level of service and caring we are going to receive from this tech then THANK YOU, it has completely restored my faith in phone technicians. Not only did he know his stuff, I was able to leave when I needed to and leave him here doing his thing as he made sure we discussed what we needed and wanted done as soon as he arrived.
I have every confidence in him and ask you pass on my thanks. “